Mei Lin Fung
Institute of Service Organization Excellence, Inc.
Mei Lin Fung,
www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog:
Learning to Earn Customer Trust by Mei Lin Fung
"The CEO collects as much in performance bonuses as he can before he goes to jail" —Joke circulating among speakers at the 2006 International Contact...
"The CEO collects as much in performance bonuses as he can before he goes to jail" This unfortunate joke was circulating at the 2006 International...
My friend Cindy made 85 calls to the same number. She refused to give up in her quest to speak with someone able to...
Darius Cheung dreaded getting a business license because of all the bureaucracy he anticipated. Because it was his first time applying for a license...
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Did you hear the one about the woman who couldn't cash a $100 check at an out-of-town branch of her bank? The tellers thought...