Mei Lin Fung

latest trends: Catching up is the new looking ahead

Here's a neat summary of trends in 2009 from the ever reliable Trendwatching.com http://trendwatching.com/briefing/ 1. Foreverism - 'never say never" 2. Innovation Jubilation - practical, efficient and responsible, YES! 3. Sellsumers -saving is the new spending, selling is the new saving 4. Eco-Bounty - future…

Both Sides Now – Cloudware: A YOUTUBE Primer

I'm glad of the chance to say that there is almost nothing better than Judy Collins' voice: http://www.youtube.com/watch?v=tqY_JeyUWcw From her song, Both Sides Now....watch the youtube video above Bows and flows of angel hair and ice-cream castles everywhere! .... But clouds got in my way…

A Tale of Two Sellers – Adventures on Amazon

First - I had a GREAT month in February.... I just realized that my passion for trust is counter-cyclical..... people are really interested in learning to earn trust, now that the giant Trust-Ponzi scheme is being busted wide open! Still it is no fun being...

Twitter Demographics – thanks to Social Media Today

Thanks for Social Media Today for this http://www.socialmediatoday.com/SMC/78505 great to know this. PEW survey of usage on twitter or twitter-like service for online adults - 2253 interviews conducted Nov-Dec 2008, of the total 2253, 1650 were Internet users. 502 interviews were by...

Sweet Tweets: Skittle’s Adventures on the Digital Frontier

Skittles takes the first plunge....into the deep end of the Social Media pool. Quickly, lets define "the Deep End of the Social Media Pool": This is where a company's Brand is defined by what customers say about the brand. So www.Skittles.com has no "corporate content"…

Gen Y – The Most Social Internet Generation

"Generation Y is the most well-rounded. They are the most likely to have access to the most online technologies most of their adult lives. That means they probably can't imagine a world without these online activities. They probably never had a chance to form...

Social Media in Action – In Your Neighbourhood?

Lately I've been noticing the blurring of lines between journalist and citizen (see earlier blog today) - so I was intrigued by this article in the Christian Science Monitor about Neighbourhood patrols. "As property crimes increase, more neighbors are on patrol" http://www.csmonitor.com/2009/0127/p01s02-usgn.html Just as towns...

“The dogmas of the quiet past are inadequate to the stormy present” Abraham Lincoln

not that the past was so quiet really, with the Asian Financial Crisis of 1997, the 2000/2001 Dot Com Boom etc.... The quote is by Abraham Lincoln and mentioned by Tom Watson in his blog on Open Source Giving at http://www.socialedge.org/blogs/open-source-giving Are we really looking…

Vendor Relationship Management – What Doc Searls is Looking For

Doc Searls is a big name in the tech industry and jogged by a Forbes survey, has put forward his wish list for VRM http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-about-this-picture/#comment-7346 One hapless victim speaks...begs the question - why don't we hear more from consumers and business about what they...

Will We Change? CEM Musings on the Obama Inauguration

Did you get messages from around the world about the Obama inauguration? I did. Did you send messages to friends in the US and around the world? I did. Read in the New York Times last year that if Obama was a celebrity brand endorser…

The Web That Time Forgot: Social Networks in the 1930s, ’60s and ’70s

In 1934 Belgium, Paul Otlet imagined social networks where people could "participate, applaud, give ovations, sing in the chorus". He envisaged "the ability to trade messages, participate in discussions and work together to collect and organize documents." Our relationship technology has not even caught up...

Sneakers That Rock

I hate shopping.... but there we were on Saturday, looking for sneakers for my daughter at the mall. I'd already been wrung out by the experience of shopping for clothes with her. If I even looked at a rack of clothes, that was reason enough...

Whole Foods … Whole Customer … Happy Experience … Happy Customer

It all started with Beef Stroganoff..... Inspired by the visit of a great cook, my cousin who normally eats Indian style vegetarian food, was inspired to cook something out of the ordinary and decided on something quite unusual for her, a dish she remembered from...

You Can Learn From “Dell Hell.” Dell Did

In 2007, Dell's CEO was replaced by founder Michael Dell. The warning alarm had sounded two years earlier on the Internet, when a blogger lamented: I just got a new Dell laptop and paid a fortune for the four-year, in-home service. The machine is a...

“Like a Rock Band” CRM Wikipedia Definition

Intrigued by the discussion in Customer Think about the definition of CRM, I went to take a look, and found it, well.... "so yesterday". So I've jumped in an started working my way down the text, revising. Here's what I've changed so far. Your thoughts…

Enchanted! Apple Stores Emerge as the “Nordstrom of Technology”

Apple's revenue has grown 42% in the quarter ending Sept 07, compared to the same quarter Sept 06. The Apple Store in NYC at 2 AM was filled with tourists straight from the airport, and last minute shoppers with their families in tow. It...

Intelligent Service: Learn to Deliver the Value the Customer MOST Appreciates

My daughter and I were going to visit her grandparents in Singapore, Intelligent service = Service appreciated and valued by the customer = Service that is profitable for the business leaving from the United States. I wanted to use my accumulated United frequent flier miles…

Social Media Jungle: Don’t Get Lost; Get Educated

Here's some sensible advice from G at Spatially Relevant telling the story of how a business was helped to take advantage of Face book. " A coordinated effort to social media By G This truly begs the question of how do you effectively use social…

Performance Management Is The Key to Success in Contact Centers

Dr. Baumin Lee, 95teleweb, cowrote this post. Of course we are too busy and don't have enough time! When we go into work each day and see crisis and problems coming in like a tidal wave, it is difficult to feel that there is enough...

Emerging from Dell Hell: A Cautionary Tale of Customer Experience Management

Dell had a very rude awakening when the "Dell Hell" Blog that was heard around the world. One customer, Jeff Jarvis wrote in his Buzzmachine blog about what his experience was as a customer. June 21, 2005 The Buzz Machine - Jeff...

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