Mei Lin Fung
Institute of Service Organization Excellence, Inc.
Mei Lin Fung,
www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog:
Learning to Earn Customer Trust by Mei Lin Fung
Thoughts for spring..... we are evolving and this is a fast part of a long cycle Humans have been evolving and its been happening over...
Happy Chinese New Year - the beginning of the year of the snake seems a great time to talk about this book Tribal Leadership...
Cool or not? I'm glad to welcome in 2011 with a first post that will rock your socks. These 10 business models are different -...
If we want to build a community, how about thinking beyond a daily newsletter, how about radio?Manish Mehta, VP Social Media & Communities at...
What is your experience of government? Is this familiar when you travel? "you wait in line at least twenty minutes, pushing and shoving... staff......
How cool is this? Just after writing about Health spaces, I find this great social network story about playing games to design new experiences...
"In nothing do men more nearly approach the gods than in giving health to men." Cicero Mari Carmen Domingo of the Barcelona Tech University in...
It is wonderful and highly validating to see Irving Wladawsky-Berger write about this topic and highlighting Johnson and Johnson as a sterling example of...
Great analysis. Tip of the Hat to Alvis Brigis for alerting us.Check out this SlideShare Presentation: What is Twitter, a Social Network or a News...
With the information explosion - there is hope - I want to highlight SAS as a company who is taking a mindful learning approach...
My stand outs from Google CEO, Schmidt's Top 10 Reasons why Mobile is Key - We generate today in 2 days, the amount of information...
Watch for inspiration from nature - Innovation that is artful beautiful and inspired by nature Janine Benyus: Biomimicry in action | Video on TED.com
A new understanding of why "The Meek shall inherit the Earth".... a pithy summary in 13 slides points the way to a new operating...
A spirited exchange on Trust and Government - which seems strangely relevant these days when we have to think hard about what every tax...
I had the pleasure of attending Doug Engelbart's birthday party celebrated at The Tech Museum of Innovation last Saturday January 30th. Congratulations to Valerie...
Well, this blogpost from my esteemed colleague Mike Boysen at Customer Think reminds me that social networks are just entering their adolescent years. Not sure...
Follow on article by Neil Davey looking forward, quoting my "CRM at the Speed of Light" buddy I picked out the subtitle and highlighted...
This article is exclusively written for G-CEM and published in the Nov 09 newsletter. It can be viewed in full with graphics here. Diabetes is...
I'm quoting from an interview by Meredith Levinson with Bruce Rosenstein the author of a new book on Peter Drucker as a life coach....