Mike Dupuy
Mike is a startup marketer and advisor. Mike has worked in marketing, solutions architect, and sales engineering roles at a variety of Bay Area startups and enterprises.
How to Measure (and Improve) Customer Happiness Decades ago, when business was mostly done in person or over the phone, it was easier to grasp...
Historically, Customer Support has been undervalued. It's been considered a cost to companies rather than a driver of revenue, like Sales or Marketing. After all,...
Tap Tap-tap. You hear that? Fingers on a phone screen. Tap-tap-tap-tap. That’s angst. That's the sound of a customer —...
"Every time I order through chewy I am blown away by the speed and quality of the service." "I have never come across such an...
Every year, companies like LinkedIn, Glassdoor, and Indeed put out lists of the top places to work. From hammocks and ping-pong tables to fully...
Your contact center is your primary method of customer service: one of the first lines of defense when it comes to connecting with customers,...
In today's competitive marketplace, how can you encourage customers to stay loyal to your brand and products when there are so many choices available?...