Mohamad El-Hinnawi, CCXP
Conred CX
Mohamad El-Hinnawi, CCXP is a Customer Experience Management Advisor and Consultant, focusing on research, development, training and delivery of Customer Experience Management Frameworks.
COVID-19 is currently presenting the highest level of uncertainty among the global population. Losses in lives, jobs, businesses are increasing and the news contradict...
First and foremost, the value of customers is that they are humans. This very basic fact should by itself be intriguing for businesses to...
In my recent article “Building Blocks for a Successful Digital Transformation”, I have listed the following three priorities that digital leaders should cover in...
Digital Transformation, Customer Experience, and Innovation! Three emerging and intersecting disciplines that benefit and suffer at the same time from having scattered corporate initiatives rebranded...
It is the age of customer, and being able to offer a charismatic experience would definitely be a competitive edge. But how can you...
Customer Experience transformation is a journey that requires continuous improvement and follow up as customer needs and expectations are continuously growing. The management of...
To be able to keep with the growing needs of customers, benefit from the opportunities and overcome challenges, you need to move to the...