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Mohamad El-Hinnawi

Mohamad El-Hinnawi, CCXP
Conred CX
Mohamad El-Hinnawi, CCXP is a Customer Experience Management Advisor and Consultant, focusing on research, development, training and delivery of Customer Experience Management Frameworks.

Building CX Endurance in Times of COVID

COVID-19 is currently presenting the highest level of uncertainty among the global population. Losses in lives, jobs, businesses are increasing and the news contradict...

Building Human Relationships and Driving Customer Value

First and foremost, the value of customers is that they are humans. This very basic fact should by itself be intriguing for businesses to...

You’ve Built the Center of Digital Excellence! Now What?

In my recent article “Building Blocks for a Successful Digital Transformation”, I have listed the following three priorities that digital leaders should cover in...

Building Blocks for Successful Digital Transformation

Digital Transformation, Customer Experience, and Innovation! Three emerging and intersecting disciplines that benefit and suffer at the same time from having scattered corporate initiatives rebranded...

How Charismatic is your Customer Experience?

It is the age of customer, and being able to offer a charismatic experience would definitely be a competitive edge. But how can you...

DMAIC for Customer Experience Transformation

Customer Experience transformation is a journey that requires continuous improvement and follow up as customer needs and expectations are continuously growing. The management of...

Innovate, Redefine the Customer Experience

To be able to keep with the growing needs of customers, benefit from the opportunities and overcome challenges, you need to move to the...

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