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Chad McClennan

Chad McClennan
The Customer Group
The authors are all with The Customer Group, a Chicago-based consultancy specializing in customer-focused stratagies. Chad McClennan is president. Matthew Reigle is a director based in New Jersey. Heidi Boyle is a vice president in the Midwest region. Ben Diehl is a senior project manager based in Denver.

De-Silo Your Contact Workers and Build Value for the Entire Company

People have been trying to turn contact centers into profit centers for years. Because they know that contact centers are often viewed only as...

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