Mike Boysen
Mike Boysen, Boysen
Transforming the experiences of customers and the professionals who support them
The Face of Social CRM Consulting?
CRM Consulting Is To Salesforce Automation As ______ Is To Social CRM With all the hype going on lately, I began wondering what Social CRM...
The Social Employee and CRM Incentive Plans
How do we reward employees who engage the Social Customer? The Social Employee and CRM Incentive Plans....one of the many things I've struggled to wrap...
A Few Question That I Would Ask SRCM Paradigm Supporters
The access to Compuserve may have been limited, but we've continued to have this vehicle ever since. And it's the same concept. The volume...
The Social CRM Channel, Or A New Paradigm?
There are a number of very intelligent people out there who are calling the Social CRM channel a paradigm shift, and not reallychannel. The...
Collaborative CRM, Business and Politics
I was out running errands yesterday and, as usual for me, had the radio on TALK. That day, it was Rush Limbaugh. ...
I’m Just About Twittered Out
I've been involved with CRM and SFA for about 15 years now. A good portion of that time has been spent promoting, implementing and...