Perspective. If we are to improve the performance of human worlds (couple, family, neighbourhood, team, department, business, nation…) perspective taking is essential. It occurs...
What Is The Central Challenge Of Building Meaningful & Profitable Relationships With Customers? Is this challenge about opening up 24/7 access to your business through...
Is the access to building meaningful relationships with customers merely a matter of improving the customer’s experience of your organisation by making it easy...
Tony Hsieh Has Opened Himself For Criticism By Embracing Holocracy
Let's start this conversation with the following statement by Michael Lowenstein in his recent post...
Are UK Supermarkets Conning Customers?
According to the press, the consumer watchdog Which? has been investigating the UK’s dominant supermarket chains for the last seven...
The Technology Exists to Transform the Customer Experience
In his latest post Don Peppers shares his experience of attending the Mobile World Congress in Barcelona. Given...
Back in 2011 I asked this question: Customer Experience: What About The ‘Product’? And I ended that conversation with the following assertion:
The product is not...