Matt Sims

What Is The Future Of The Customer Journey?

Intelligent Sourcing magazine recently hosted a dinner in collaboration with Teleperformance in London where Mike Havard, CEO of Ember Group, and Julian Herbert from...

Is Nearshoring The Answer For UK Brands Facing Uncertainty In 2019?

There is still some boardroom uncertainty about offshoring from the UK. Some executives even think negatively about European nearshoring. But I believe much of...

UK Energy Price Caps Will Lead To A Renewed Focus On CX

Imagine an entire industry where the largest six companies made a combined profit of £924m ($1.2bn) last year. Now imagine the industry regulator enforcing...

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