Home Authors Posts by Matthew Baier

Matthew Baier

Matthew Baier
Contentstack
Matthew Baier is the COO & CMO of Contentstack™ and former Co-Founder, COO & CMO of Built.io® (acquired by Software AG). Matthew previously led product marketing at Salesforce for the Salesforce Platform, when mobile and API-first architectures began their unstoppable march across enterprise IT. He moonlights as a Certified Sommelier.

Here’s Why Most Digital Transformation Projects Fail

Matthew Baier -
A recent survey established that digital transformation (DT) is the number one concern for CEOs and other senior executives in 2019. However, 70 percent of...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink