Mary Barkley

How Brands Could Best Compete in Mobile-First Environment

Brands can no longer be content with traditional exposure in print ads or television commercials. We have entered into a new world of hyper,...

5 Tips for Delivering Excellent Customer Service Over the Phone

We’ve all had to make that dreaded phone call to the customer service department of a company at one point or another. Whether it’s...

What’s the Difference Between Customer Success and Customer Support?

Back in the day, things seemed a lot simpler. There were the customer service, accounting, and sales departments. No one could dispute the difference...

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