Lisa Kenny

GDPR and Customer Experience – Everything You Need to Know

(Google no license) There’s just a few weeks to go before the General Data Protection Regulation comes into effect, with every organisation that handles customer...

Statistical insight on the impact of Customer Experience

Why does your organisation need an effective customer experience programme? Well, here’s just a few interesting statistics for insight on how Customer Experience really...

Amazon Go store: let’s talk about Customer Experience

Amazon opened its doors to the first ever cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer experience. The...

How to Understand The Truth Behind Customer Feedback

(Google Free Licence) You’ve got your feedback, but what does it really mean? More often than not, an organisation will analyse customer feedback, pick the most...

Why is your Customer Experience still suffering?

(Image from Google on free license) A recent research report revealed that only a handful of businesses can establish financial results through their CX programs. The...

Customer Experience: The 5 love languages

The Five Love Languages by Gary Chapman explores how different people experience, express, and receive love. The original concept dealt with personal relationships, but...

Uber: The changing gears of Customer Experience

Customer loyalty and advocacy have experienced a shift in gear as of late for Uber in the UK alone. This latest news of a...

Reward your super hero employees

This week we’ve been focusing on customer engagement and we thought we would end the week by sharing a key tip that ensures lasting...

Best places to work in the UK according to employees

How do you decide where the best place to work is? Ask its employees. Every year, careers site Glassdoor releases a list of the best...

UK Customer Experience drops from last year

In their latest report, KPMG Nunwood revealed in the 2017 UK Customer Experience Excellence analysis that the overall score for Customer Experience in the...

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