Lisa Kenny

Uber: The changing gears of Customer Experience

Customer loyalty and advocacy have experienced a shift in gear as of late for Uber in the UK alone. This latest news of a...

Reward your super hero employees

This week we’ve been focusing on customer engagement and we thought we would end the week by sharing a key tip that ensures lasting...

Best places to work in the UK according to employees

How do you decide where the best place to work is? Ask its employees. Every year, careers site Glassdoor releases a list of the best...

UK Customer Experience drops from last year

In their latest report, KPMG Nunwood revealed in the 2017 UK Customer Experience Excellence analysis that the overall score for Customer Experience in the...

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