Martin Hill-Wilson

Painting A Customer Service Strategy: session 5

What are the management implications of trying to live by a customer service strategy? Previous sessions (one, two, three and four) have already explored quite...

The Art & Skill Of Customer Listening: session 1

If you are reading this on the BrainFood Extra site, you may have noticed that I summarise my overall focus as 'Listening For...

Will Customers Use Social Media Strategically?

We all know about social media as a new channel for customer service. It's been a well explored theme during 2010. What interests me is...

Painting A Customer Service Strategy:session 5

What are the management implications of trying to live by a customer service strategy? Previous sessions (one, two, three and four) have already explored quite...

For The Sake Of A Clean Car

Since I don't currently belong to the 1% of über wealthy, money right now is tight and so expenses like car servicing are unwelcome. I...

Social Media & Debt Management

Debt Management is on the cusp of being reinvented by Social Media. That was the conclusion I walked out with having presented to a conference...

Painting A Customer Service Strategy: session 4

This fourth session in the series on Customer Service Strategy looks at real world deliverables. By this I mean what you actually deliver to your...

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