Mark McArthur-Christie
Mark McArthur-Christie
Mark works in customer experience, helping organisations humanise the way they interact with customers. He helps clients develop and implement customer strategy, improve process and train customer-facing teams. He runs customer experience consultancy Rubuss and works with clients both in the UK and internationally. Before starting Rubuss, he headed customer communications departments at two major UK financial services businesses. He is also a published Oxford University Press author.
Janus, Zeus and customer experience
Why CX people need to ditch Janus and start worshipping Zeus In Roman mythology, Janus – the god of beginnings and endings – had two...
Simplicity and humanity in customer experience. Harder than it sounds.
If customers could see the world the way you do, imagine how much easier it would be to work with them. Here's how...