Angela Megasko
Angela Megasko
Market Viewpoint, LLC
After many years of fine-tuning her marketing skills in corporate America jobs, Angela decided to venture out on her own. Being the daughter of an entrepreneur, it was only natural for her to be interested in starting her own company. In 1996, Angela established Market Viewpoint, a market research firm specializing in mystery shopping.
Creating the Ultimate Customer Service Experience: 5 Blunders Physicians Make That Invite Malpractice- Are You Doing It Too?
I thought doctors were supposed to be smart people. The more I encounter this population in the medical community, the more I see that...
Creating the Ultimate Customer Experience: Give Me a Break!
Vacation – it's a beautiful thing, isn't it? Apparently not in the United States. ABC News reports that only 57% of Americans take all...
Creating the Ultimate Customer Experience: Five-Star Rating
Like a constellation of praise, the little stars that represent restaurant and hotel ratings tell us we're looking at something special. We do the...
Creating the Ultimate Customer Experience: I Heart Customers
Ever see a receipt bearing the words "thanks to you, our valued customer" – and how often do you scoff? Especially when the receipt...
Creating the Ultimate Customer Experience: Demonstrating Value
In these tense economic times, job seekers are constantly told by experts to bring something extra, stand out from the crowd. "It's the added...
Creating the Ultimate Customer Experience: Priceless
The credit card commercial's catchphrase tells us to blithely charge all those pesky expenses like clothing, computer accessories, or even hot dogs at the...
Creating the Ultimate Customer Experience: Shop Til You Drop In
A small business owner who'd had success selling online decided to expand, opening a real bricks-and-mortar shop. Yes, it's the reverse of so many...
Creating the Ultimate Customer Experience: Game Plan
The ultimate illustration of perseverance in action took place 31 years ago this month. At the Lake Placid Olympics, a youthful team of amateur...
Creating the Ultimate Customer Experience: Character Counts
Have you ever had an idea you know others would applaud if they'd just take time to embrace it? And when their reaction is...
Creating the Ultimate Customer Experience: Friendly Persuasion
We've all heard the mantra: "If at first you don't succeed, try, try again." How many of us apply it to customer service? It's...
Creating the Ultimate Customer Experience: Please Be Mine, Valentine!
Bright red envelopes and heart-shaped cards, cupcakes with pink frosting and "conversation hearts"-BE MINE! U'RE SWEET—remember Valentine's Day in those grade school days? Getting...
Creating the Ultimate Customer Experience: Snow Days and the Customer
I love snow days. Even though I am now the owner of a mystery shopping company and long past grade school, the forecast of...
Creating the Ultimate Customer Experience: I Refuse to Wish You a Happy New Year!
I hate sappy New Year messages and if I read one more blog, article, letter, card, or email wishing me a Happy New Year,...
Creating the Ultimate Customer Experience: Baby, It’s Cold Inside!
The holiday season is upon us. Whatever your business may be, we all have to get wrapped up in this season in some form...
Creating the Ultimate Customer Experience: Is Yours a Job, Career or a Calling?
A wonderful friend and mentor of mine once explained the difference of a job, career and calling to me. He explained that how...
Creating the Ultimate Customer Experience: What’s the Rush?
What's the rush? Why are we all in such a hurry? Why do we all seem to be moving at the speed of light...
Creating the Ultimate Customer Experience: Top 3 Things a Customer Never Wants to Hear
With the busy holiday and end-of-year season approaching, are you sure your employees know what NOT to say to a customer? You might...
Creating the Ultimate Customer Experience: You Need a Vacation!
Here at Market Viewpoint- our co-worker, Shannon, saw a story on one of the morning news shows the other week where they profiled a...
Creating the Ultimate Customer Experience: Mystery Shopping Program Sabotage! Could It Be Happening to You?
Let's face it. It's the rare employee who likes to be evaluated. Most employees tremble in fear as managers announce performance review time and...
Creating the Ultimate Customer Experience: Is Yours a Job, Career or a Calling?
A wonderful friend and mentor of mine once explained the difference of a job, career and calling to me. He explained that how...