Marcel Korst

The Real Secret to Winning Over Gen Z: Customer Experience

Marketers have spent years trying to decode the millennial generation. The mystifying group of digital natives impervious to all previous forms of marketing and...

How AI & Machine Learning is Improving the Summer Traveling Experience

As we head into Memorial Day Weekend, we’re only days away from the unofficial start of the busy summer travel season. In fact, according...

How to Keep Your Contact Center Nose-Up During a Crisis

As the uproar continues to surround United Airlines after their very public display of “re-accommodating” a passenger, the company’s customer service representatives are finding...

The War for Jobs Between AI & Humans Gets Personal

Because we are in the business of predicting outcomes, it’s only natural that we apply the same philosophy of looking ahead when it comes...

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