Mansi Bhatia

Employee Experience: The Road to Customer Experience (CX)

We all have been talking about customer experience (CX) for a long time now. We have given it so much importance that sometimes while...

Identifying Customer Service Pain Areas and How to Solve Them

If a company wants to improve its bottom line, it needs to focus on improving sales. That is only possible when the brand is...

Millennials are Here: Is Your Customer Service Millennial Ready?

As we enter into the new year, one of the largest generation in the history, i.e. the Millennials (also known as Gen Y) are...

Artificial Emotional Intelligence: The New milestone in CX

Humans pride themselves on their ability to understand each other (well, mostly). But recently, we are faced with a new technology, namely, artificial intelligence...

Delighting the Customer in an Omnichannel World

Gone are the days of one-on-one customer interactions. Today’s customer reaches out to the organizations through various channels - emails, calls, social media, etc....

Creating Positive CX Memories with Awesome Customer Service Recovery

In any business, there are times when there is a lapse in customer service leading to an irate call or customer interaction. The bad...

Improving Customer Experience with a Customer Centric Culture

Customer experience (CX) has gained a newfound glory in today’s industrial landscape. CX along with employee engagement are the focal points for companies who...

7 Ways in which Artificial Intelligence is Redefining Customer Experience in Contact Centers

A lot has already been said about Artificial Intelligence (AI). Some love it while others hate it. But today’s truth is that you can’t...

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