Ly Pham

How Vietnam’s eCommerce industry got funded

In the eyes of many investors, Vietnam is one of the most attractive eCommerce markets in the region. With a stunning 33% Compound Annual...

This Startup Knows How to Get its Customers Smiling

A few days ago, REV Asia has been acquired by Media Prima for RM105 million or $24.2 million to be exact. As a fully...

Here is how Snapchat can win the hearts of consumers from Instagram

Ever since the launch of Instagram Stories back in August, Snapchat has been the one to suffer the most. It was reported that there...

What should we know about customer service for Generation Z ? 

Who Are Generation Z? Each generation has their own distinct customer service expectations, their shopping needs and wants heavily affected by their upbringing and the...

Can Grab surpass Uber’s Customer Experience in Southeast Asia?  

From the very beginning, the business model of the ride-hailing app, as pioneered by Uber, was poised to throw the taxi industry into upheaval...

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