Luke Russell
Luke Russell has been CRM consultant since 1998. He has personally consulted with hundreds of organizations, and has a strong success record for CRM implementation and results. During this time, he has worked with customers to achieve such lofty goals as higher quote win ratios, larger average order size, more effective follow-up, reduced cost of administration, increased customer retention, and expanded cross-sales into existing customers; to name a few. Luke is the founder of Resolv, Inc.
Many times in my career I have managed people. Sometimes small teams and sometimes large ones. I believe management, like most things...
My son is in the hospital this week, inpatient. In this situation we are the customer. It may be a specific industry...
I was recently asked what I believe drives a successful CRM implementation. Is it glitzy software? Is it solving a big problem...
... then you have to change something in your business. I don't know how many times I am asked to implement CRM...
The age-old question of whether or not higher customer satisfaction leads to superior economic returns raises it's head again as companies invest in CRM...
Is there a difference between features and benefits? Many companies interchange these two words, and others that don't interchange them still do not have a...
As I consult with companies on forecasting and improving forecasting I am amazed by the complex formulas and difficulty that many organizations add into...
So you decided to make the plunge and implement CRM software, but it is not having the impact you thought it would, what can...
As I am reviewing one of my latest webinars, "Transforming the service Department: 3 Insights into Achieving Happy, Profitable Customers Through Service," (http://www.resolvcrm.com/index.php/sharing-our-knowledge/seminars/transforming-service-with-crm-1)...
Due to the recent popularity of our new CRM webinar "What is CRM? And 10 Reasons why CEO's should be demanding it." I have...
So you decided to make the plunge and implement CRM software, but it is not having the impact you thought it would, what can...