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Laney Pilpel

Laney Pilpel
Laney Pilpel, Director of Client Operations at AG Salesworks, began her professional career with the company in 2006 as a Business Development Representative and was promoted to her current role in July 2011. A graduate from Bryant University with a Bachelor of Science degree in Marketing, Laney is a lifelong New Englander, growing up in Connecticut and currently living in Salem, Mass. Laney's daily responsibilities include inside sales team oversight, reporting, training, ongoing contact list development and refinement, and managing the overall success of daily client engagements.

How to Successfully Manage Your Inside Sales Team Remotely

A few years ago I was faced with a tough decision. I was moving 20 miles north of Boston, which posed a problem because...

How Empowerment Can Rejuvenate Your Inside Sales Organization

The age-old question that every sales manager asks themselves is, “How can I better motivate my reps?” We often talk about rewarding our reps...

How Motherhood Has Taught Me to be a Better Inside Sales Manager

Every night when I was growing up, my family sat down to a home-cooked meal by my mom (aside from Tuesdays: those days dad...

5 Ways to Re-Charge Your Inside Sales Reps’ Batteries

These last few weeks it seems the amount of people posting statuses about vacationing has skyrocketed. Good for them – I'm jealous. Throughout the...

The Top 5 Frequently Asked Questions About Teleprospecting Scripts

It's the second full week of 2014 and our client implementations are in full effect as we kick off the New Year. As you...

How to Coach Inside Sales Reps to Develop Their Own Methodologies

A couple of weeks ago, I wrote advice for newly promoted inside sales managers in my post, New Sales Managers, Don't Miss Out on...

New Sales Managers, Don’t Miss Out On This Advice

I am going through the most exciting time in my life and I couldn't be happier. Not only am I expecting a baby boy...

The Top 10 Signs that Inside Sales Is Right For You

"I am giving my notice. I am going to be a nurse instead." This was a real quote from a recent BDR at our...

Is Cold Calling Really Just a Numbers Game?

The other day someone said to me, "When it comes to cold calling, it's really just a numbers game. By reaching out to 100...

How are you Keeping your Team Motivated through Holiday Celebrations?

Some people don't always like the idea of summer ending and fall kicking in, but it is honestly my favorite time of year. Not...

How to Set Up a Successful Call Strategy for Your Calling Campaign

Our job is to find highly qualified sales leads for our customers that will lead to qualified opportunities. Our clients come to us with...

How to Create the Perfect “What We Do” Statement for Your Inside Sales Team

Anyone who has ever made cold calls or managed an inside sales team knows these infamous words from prospects: Who are you and where...

Are you Considering Your Competition Before and After a Sale is Made?

Last week our company took part in a great consultative inside sales training. I love these trainings because although some of the topics may...

How to Motivate Your Sales Team as Summer Comes to an End

Weather forecasters have been describing the last few days as fall-like, and I love it! It's been beautiful out, and while I'm sad to...

How a Strong Company Culture Will Boost Customer Service Levels

Ever have a poor customer experience at Starbucks? I haven't. I am always extremely satisfied when I leave there. From the moment you walk...

The 3 Key Components to Customer Success for Inside Sales

Recently, it seems that everywhere I look I come across more and more instances of customer service, and it makes me realize how crucial...

3 Reasons to Stop Hesitating When Adopting Social Collaboration Tools for Your Sales Organization

I'll admit it. I think I have been avoiding the usage of collaboration tools for a number of years now. No matter how hard...

How to Create the Right Call Structure for Your Inside Sales Team

Last summer I wrote the post 3 Sales Prospecting Tools You Can't Live Without, where I discussed the top necessities every inside sales rep...

3 Mistakes to Avoid When Outsourcing Your Lead Generation Program

I am so lucky when it comes to clients. I am fortunate enough to work with individuals who truly value what we do and...

Inside Sales Reps: Show a Strong Sense of Urgency Like the Bruins

I love playoff hockey. I especially love it when the Bruins are winning. As the Bruins continue through another series against the Penguins, you...

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