Lorcan Malone

Customer Retention is the Unsung Hero of Business Growth

Customer relationships are a bit like gardens. Once you plant those seeds, you’ve got to put some effort into helping them flourish. After all,...

Make This Small Business Saturday Last Well Beyond the End of November

Small businesses across the country are looking forward to a tsunami of customers hitting their stores with the approaching of Small Business Saturday, a...

Why You Should Set Your Enterprise Road Warriors Free

As kids, we’re often turned on to the virtues of teamwork with this timeless truism: There is no “I” in TEAM. It’s a literal and metaphorical...

Adoption is Everything: 5 Ways to Reach Your Goals

Adoption is the “Achilles Heel” of CRM Projects and a key reason why implementations sometimes fail to deliver on expectations. There are a myriad...

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