Lonnie Mayne
Lonnie Mayne
Lonnie Mayne is Customer Experience Officer at Mindshare Technologies - an enterprise feedback management company.
Don’t Hide Behind the Rules
John Jordan’s red shoes on the Potomac River, with the Kennedy Center in the background. I just received a wonderful message from a man who...
2014 Voice of the Customer Trends: What Food Service Providers Need to Know for Guest Experience Success
As I think about 2013 and what it meant for the Voice of Customer industry, one thing is very clear to me: It was...
2014 Retail Voice of the Customer Trends: What You Need to Know for Customer Experience Success
Like most people, as a new year begins I like to reflect on the previous year and think about how this year will be...
Flip the Script:Everyone Has a Story
As I often tell audiences when talking about Red Shoes: Everyone has a story. We could literally create a blockbuster Hollywood movie about everyone...
Cesar Garcia: Tony Roma’s Red Shoes Hero
I am humbled to be able to share a story with you that takes "Red Shoes" to its highest possible meaning. I can't describe...