Jenny Dempsey

Customer Service Revival

By golly, there is hope for good customer service…even at places where bad service experiences happen! You'll find in my recent posts about Guitar Center...

Anything is Possible, Darlin’!

A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant...

Contagious Customer Service Starts With a Smile

Working in customer service ain't always peaches and cream, but I am fairly certain I don't have to tell you that because you already...

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