Jenny Dempsey

Words Like Knives and Swords

Queue in Taylor Swift's "Mean" and proceed with belting out the tune, "…whyda gotta be so mean?" Then wipe up the tears and go get yourself some ice cream. Ok, that was rather harsh, but in reality, I need to hear that. Yes, I am...

That Customer

Sometimes, we just know we are that customer. That customer who needs a bit more attention than the others. That customer who is frazzled and frustrated more than the others. That customer that needs the extra oomph of support to make it through. There's nothing…

Customer Service Revival

By golly, there is hope for good customer service…even at places where bad service experiences happen! You'll find in my recent posts about Guitar Center and Target, I was rather disappointed in the service I received. However, as I've said before, due to convenience, I...

Anything is Possible, Darlin’!

A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant in the city. Well, there's been a little change in plans. My friend picks up her phone and dials to the…

Contagious Customer Service Starts With a Smile

Working in customer service ain't always peaches and cream, but I am fairly certain I don't have to tell you that because you already knew. Dealing with difficult customers or just the demands of the public in general is enough to exhaust even the strongest...

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