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Jenny Dempsey

Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on CustomerServiceLife.com.

Spin Me Right Round

See that record? That's how I felt recently while talking to a provider. Spin. Spin. Spin. In circles. Over and over and over. Getting no…

We Just Wanted Our Sandwiches

Fridays at the office are not only wonderful because it's the end of the week, but because there's free lunch! I was in charge...

More Than Garlic Bread

Thursday night dinners with my neighbors always result in us each picking up a food item. This particular evening, I was selected to...

The Hunt Is On

Searching for a good apartment in New York City is like searching for a needle in a haystack. Especially, when trying to find a dog...

Brewing Up Awesome Customer Service

There are only four ingredients used to make beer: Water Hops Barley Yeast It's the quality of these ingredients that make all the difference. It's…

Hot Diggity Dog!

You can only ask friends so many times to watch your dog while away. At some point, you just have to go the dog...

Ice, Ice Baby: Keep Cool and Be Different

I'm letting the cat out of the bag. Meowwwwww! One of my favorite bars back home in San Diego, called Noble Experiment, is super dooper...

You Got What I Need

It's amazing when you go somewhere and the business already knows exactly what you need to get the full experience of their product. Research done,...

No Excuses!

Yesterday, I worked with a customer whose device order was not delivered on time. His first words to me were: "You're not going to like...

Why Bad Customer Service is a Good Thing

Before you all cringe and yell, "Are you drunk or something?" let me explain myself. We all know the saying "Learn from your mistakes", right?…

The Wheels on the Bus

Twice a week, I commute from Philadelphia to New York City for work at the Phone.com offices. After a year and a half of...

The Boos and Ooos of Speedy Customer Service

Lightning fast service often comes with lightning bolts of customer service disappointment. When it doesn't, we're shocked. I'm going to write about exactly that. New…

Words Like Knives and Swords

Queue in Taylor Swift's "Mean" and proceed with belting out the tune, "…whyda gotta be so mean?" Then wipe up the tears and go...

That Customer

Sometimes, we just know we are that customer. That customer who needs a bit more attention than the others. That customer who is frazzled and...

Customer Service Revival

By golly, there is hope for good customer service…even at places where bad service experiences happen! You'll find in my recent posts about Guitar Center...

Anything is Possible, Darlin’!

A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant...

Contagious Customer Service Starts With a Smile

Working in customer service ain't always peaches and cream, but I am fairly certain I don't have to tell you that because you already...

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