Jenny Dempsey
Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on CustomerServiceLife.com.
Flying High with Great Customer Service
I head to the airport to fly 3,000 miles back to be with family for my step mother's funeral. The trip was to be...
Customer Trust Is A Must
Fresh off the shelf from the Customer Service Library in our San Diego office, I've had the pleasure to start reading "I Love You...
“Anchoring” Your Customer Service
Our customer service expert and friend, Jeff Toister (@toister) of Toister Solutions, says "An "attitude anchor" is something that secures your attitude in a...
Impacting Lives Through Awesome Customer Service
My step mother, Sue, and I discussed customer service often as she knew the importance of serving others, after having been a dedicated teacher...
3 Ways to Not Pass the Buck in Customer Service
Waiting in line to buy a pre-made turkey and cheese sandwich at the Denver airport today, I witness one of the most common customer...
Keepin’ It Real In Customer Service
Worried? Stressed? Can't sleep? What helps? One word: Kittens. Unless you have a deep rooted fear or life threatening allergy, kittens might just make you…
“Bon App
I'm a huge fan of travel. And, of eating delicious food. So, when one of my favorite authors writes a book about both, of course…
Listen To What Your Customers Are Not Saying
It's not so much what you as the customer can do but rather what the company can do for you, without even asking. Or, expecting.…
A Customer Service Pop Quiz
POP QUIZ! Grab a piece of paper or open a note pad on your computer and jot down your answers to these two questions: 1....
A “Train” of Customer Thought
As a new resident of New York City, I've traded my car wheels for my own two legs and the subway. With brand new...
Get in the Habit
I don't mean that kind of habit. Now we're getting closer to the kind of habit I'm talking about. While reading The Power of Habit:…
Talk Like a Customer Service Agent
Avast me hearties! Alas, it is International Talk Like a Pirate Day, one of me favorite days of t' year. Before I go drink...
Ship Happens
Due to the topic of this post being about shipping, I felt compelled to share this amazing commercial: Now that you're laughing, it's time to...
Keep Customer Feedback Out of Never Never Land
"The moment you doubt whether you can fly, you cease for ever to be able to do it." ? J.M. Barrie, Peter Pan I'm attempting…
The Sofia Rule
Look at this face. Would you ever want to say something negative to her? My friend Leah, whose daughter Sofia is shown in this picture,…
Customer Service Pick Up Lines
Hey hot stuff! Did you know that you get hit on more often than not? Maybe it's not by cheesy dudes or sloshy ladies at...
Customer Happiness Versus Customer Security
I received disgruntled feedback from a customer recently that threw me for a loop. Of course, I had to share and I'd really...
What Would You Do If You Could Not Fail?
What would you do if you could not fail? What an important question to ask ourselves to help find just how many limited beliefs we...
Get to the ROOT of Delegation
Taking on too many tasks at one time? Guilty as charged! We often will say "yes" to tasks when we should say "no". Does this...
Talk To Yourself Like a Customer
Let's call this a "Revelations While Trying to Fall Asleep but You Can't Since Your Mind is Racing a Million Miles a Minute" post....