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Jenny Dempsey

Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on CustomerServiceLife.com.

Walk the Walk & Talk the Talk of Customer Service

Me with some of the lovely ladies from Context Travel Context Travel knows customer service. Offering a wide variety of walking tours for the “intellectually…

Customer Service Wisdom: Don’t Take it Personally

If someone tell you that you’re stupid, what is your first reaction? Do you immediately believe them, cast your eyes down and crawl into a...

The Power of Your Word in Customer Service

A long time customer of mine, more so a friend at this point, recommended that I read The Four Agreements by Don Miguel Ruiz....

Finding Passion in Customer Service

Customers will always need service and service will always need customers. The cycle continues for people and businesses everywhere, day in and day out. And…

Customer Feedback Is An Opportunity For Awesome

Here at Phone.com, we respond to both POSITIVE and NEGATIVE feedback. Yup, both are equally important. We want to thank customers for even taking...

What Keeps Your Employees Ticking?

>As I move forward in my leadership journey, I continuously wonder how to keep motivation high for the team. We all know that working in...

Forgive but Don’t Forget Bad Customer Service

There are some companies you trust. Some that provide great service on such a consistent basis that if they slip up, you are quick...

On the Path to Becoming an Awesome Supervisor

Being a supervisor or manager in customer service isn’t easy. You wear many hats. Learning how to juggle is necessary. And, you may end...

2 Ridiculously Simple Ways to Communicate With Your Customer Right Now

I'm going to keep this post short, sweet and to the point. There are two ridiculously simple ways that you can communicate with your customers...

Tools to Become A “Customer Company”

"Better, better, better…never best." ~Mark Benioff, CEO Salesforce (@salesforce) If I took anything away from yesterday's event, it was the above quote, spoken by Mark...

You Can’t Please Everyone and That’s OK

In customer service, it's our job to make people happy. We're paid to help resolve issues and keep customers smiling. However, it is impossible to...

4 Ways to Build Trust With Your Customer

Rip open the bag and pour yourself a handful of candy coated chocolates. The shell doesn't taste like anything though–it shatters with your first chomp,...

17 Things I Love About Customer Service

We recently polled out customer service team and asked them to share in one sentence what they love about customer service and in another,...

All Aboard the Customer Service Train

ALLLLLLLLLLLLLLLLL ABOARD! Welcome! You have just hopped on the customer service train! Choochooooo! Better double check your ticket though–are you about to board the the…

A Dark and Stormy Customer Service Tale

It was a dark and stormy night. I was fast asleep, curled in my blankets, drooling on my pillow and dreaming of sunshine and rainbows.…

A LETTER to the Future of Customer Service

Listen here kiddies, life ain't a bowl of cherries. **Rocks back and forth in rocking chair** And, don't get me started on customer service. Phsawww!...

A 4-Star Recipe to Great Customer Service

Pretending like I know what I'm doing. I did not inherit the cooking gene, that's for sure. I grew up in awe of my grandmother,...

Customer Service Isn’t Perfect

I've got the blues. The customer service blues. At work, when I'm struggling to resolve a problem for a customer, I'm blue. Out in public,…

Just Be Kind

Recently, I was lugging my large, heavy suitcase and my 15lb dog in a carrier on my shoulder through a crowded subway station. Carrying...

From the Customer’s Eye: Bad Food Blues

Oggi's Pizza and Brewing Company (@OggisAppleV) is known for…can you guess? Delicious pizza and beer, of course. My sister and I, out and about doing...

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