Jenny Dempsey
Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on CustomerServiceLife.com.
Tune Into Quality Customer Service
It was time. Time for me to purchase a new guitar. I went to Guitar Center with a specific one in mind but asked the acoustic…
Roll Out Of Bed And Into The Customer Service Fun
A themed dress up day at work isn’t a favorite of everyone–some people just feel ridiculously silly and will avoid it all together. But, some of...
A Personalized Customer Experience Is No Secret
It was time for some new “undergarments” so I took a trip to visit Victoria and all her pink stripes at the mall. I tend to...
A Housecleaning Customer Service Adventure
A housecleaning company manager sets up an appointment with a customer for a walk through of their home to learn how big the space is...
Un-Bursting Bubbles in Customer Service
Nothing beats a positive customer experience story shared over a glass of wine after a busy day. Here’s a story for the WIN: My Aunt Robin…
2 Easy Ways to Not Turn Your Customer Away
I need to ship a guitar. I didn’t want to go dumpster diving in the high desert of Southern California, with the rattlesnakes and tarantulas, so...
Customer Service Is A Blank Canvas
Last week, we celebrated customer service and kicked it off with a team paint night. You can read all about it here. My painting was...
Another Choose Your Own Customer Service Adventure
I live with my sister right now and was in need of stocking up on food for the week. So, where else would we...
Appreciate The Learning Opportunities In Customer Service
Our customer service team at Phone.com has a peer recognition program called Smiles where each employee can nominate each other for their amazing work. We also...
3 Ways to Effectively Place a Customer On Hold
You’re busy. Your phone stops working. Now you have to call tech support. “I’d LOVE to call tech support today and wait in a queue...
The Little Things Keep The Big Things Running In Customer Service
It all began when a bolt in my right front brake fell out while I was driving up a hill one evening in San...
Don’t Tow Your Customer Along With Bad Service
Only 4 days into my move back to CA and this is my welcome home gift. Or something like that! Last week, I shared post...
Would You Clean Up The Mess Of Your Customer?
This past Saturday, August 30th, I took a flight from Pennsylvania to California, via US Airways. I had a window seat in the last row...
It’s Not Always So Obvious For Your Customer
There is a UPS Distribution Center right down the street, about two minutes away. Convenient, huh? Especially since I’m moving cross country and need...
Do It Right For Your Customer, Even If It Means Canceling
My pup, Miso, is a member of the PetSmart Banfield (@Banfield) Wellness program. The program is designed to cover shots and vet visits plus discounts on...
Cultivating Fantastic Customer Experiences – Part 3
In part one of this series, Nate Brown (@CustomerIsFirst) talks about putting the focus on the employee experience to benefit the customer experience. Then, Jeremy...
3 Levels of Pause and Ask in Customer Service
I thought I bought the correct train ticket from a kiosk. It is for an hour out and that meant waiting around in the east coast...
Kicking Your Customer Experience Up A Notch
My day kicked off with this inspirational quote from Marie Forleo: In every corner of our day, we have the chance to express our creativity and...
The Goodbye Is Just As Important As The Hello In Customer Service
We love our customers and we love it when customers stay a part of our company for a long time. They rely on us...
3 Tips To Help You Define Your Own Customer Service Slogan
Everywhere we look, there are slogans advertising all sorts of products. Some slogans, we can identify just with the picture. We know exactly what the product...