Jenny Dempsey

3 Reasons Why New Employee Feedback Benefits YOUR Business

We all know feedback is a gift. We’re given an inside glimpse of something we see every day from an outside, fresh pair of eyes. We’re able...

Surprise Your Customers With Unexpected Service

In the market for an organic face moisturizer, I popped over to Amazon.com to check out the offerings and read reviews. I stumbled across a product by...

5 Gifts For Your Customers

Because we’re avoiding Jeremy’s (@jtwatkin)  5 Customer Service Lumps Of Coal, we might as well offer what the good boys and girls get from Santa,...

The Power Of “How Are You?” In Customer Service

Customers want their problems fixed. Customer service representatives want to fix the problems of the customer. How often do you receive customer service from a company and...

On-Boarding Without Over-Boring

Welcome aboard! The first day on a new job will often be full of these things: Nervousness Boring-ness Anxiety Confusion Paperwork Awkwardness Training But, what if we added a few other things to the list: Laughter Silliness Welcome...

Small Bucks, Big Memories In Customer Service

While diving into reviewing customer feedback today, I stumbled across a situation in which a customer experienced a lot of frustration to pay a small...

3 (Not So Easy But Important) Ways To Create a Consistent Customer Experience

Wow, I sure do shop at Guitar Center often enough. My most recent post Tune Into Quality Customer Service from last week needs a follow up post....

Tune Into Quality Customer Service

It was time. Time for me to purchase a new guitar. I went to Guitar Center with a specific one in mind but asked the acoustic guitar...

Roll Out Of Bed And Into The Customer Service Fun

A themed dress up day at work isn’t a favorite of everyone–some people just feel ridiculously silly and will avoid it all together. But, some of...

A Personalized Customer Experience Is No Secret

It was time for some new “undergarments” so I took a trip to visit Victoria and all her pink stripes at the mall. I tend to...

A Housecleaning Customer Service Adventure

A housecleaning company manager sets up an appointment with a customer for a walk through of their home to learn how big the space is...

Un-Bursting Bubbles in Customer Service

Nothing beats a positive customer experience story shared over a glass of wine after a busy day. Here’s a story for the WIN: My Aunt Robin loves...

2 Easy Ways to Not Turn Your Customer Away

I need to ship a guitar. I didn’t want to go dumpster diving in the high desert of Southern California, with the rattlesnakes and tarantulas, so...

Customer Service Is A Blank Canvas

Last week, we celebrated customer service and kicked it off with a team paint night. You can read all about it here. My painting was...

Another Choose Your Own Customer Service Adventure

I live with my sister right now and was in need of stocking up on food for the week. So, where else would we...

Appreciate The Learning Opportunities In Customer Service

Our customer service team at Phone.com has a peer recognition program called Smiles where each employee can nominate each other for their amazing work. We also...

3 Ways to Effectively Place a Customer On Hold

You’re busy. Your phone stops working. Now you have to call tech support. “I’d LOVE to call tech support today and wait in a queue...

The Little Things Keep The Big Things Running In Customer Service

It all began when a bolt in my right front brake fell out while I was driving up a hill one evening in San...

Don’t Tow Your Customer Along With Bad Service

Only 4 days into my move back to CA and this is my welcome home gift. Or something like that! Last week, I shared post...

Would You Clean Up The Mess Of Your Customer?

This past Saturday, August 30th, I took a flight from Pennsylvania to California, via US Airways. I had a window seat in the last row...

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