Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on CustomerServiceLife.com.
My sister ventures out to Los Angeles to pick me up from the airport on a Friday evening after I arrive back from a two week vacation...
While shopping at a department store recently, the moment I stepped in the door, I received a greeting and offer for assistance. I declined,...
I go shopping at a local Home Goods store. I am next in line to check out with the cashier. There is a line of 6 people behind me.…
While Mildred Pierce anxiously eats her ham sandwich at a restaurant in Los Angeles, she witnesses a waitress being fired for stealing tips and sees an...
Sometimes, things do not work properly. Sometimes, things break. Sometimes, things are unfixable. As a customer service representative, you have to explain this to the...
I spent nearly 2 hours on a conference call with my Phone.com customer and a nameless phone provider’s customer support department yesterday afternoon. The entire call...
The other day, my boss Jeremy (@jtwatkin) shared words of wisdom about my role as a customer service manager and how my one biggest...
Do you want to throw more fun work events into the lives of your customer service team but are not sure where to begin? Do you supply snacks...
On my drive to work, the local radio station made a joke about a new mobile app that allows you to type the bad...
Have you ever noticed that when you purchase in bulk, whether it be food, drinks or any other item, the reps at the store often freak...
I admit it, I don’t even know who Iggy Azalea is. I know, that probably makes me seem really old and lame. But, when I heard a...
Sarah McLachlan sums it up in her song, “I will remember you. Will you remember me?” And, our customers sing this to us each and every...
In December, I shared a post about On-Boarding Without Over-Boring with some tips to help leaders ensure that their new employees have a memorable first day. The...
We all know feedback is a gift. We’re given an inside glimpse of something we see every day from an outside, fresh pair of eyes. We’re…
In the market for an organic face moisturizer, I popped over to Amazon.com to check out the offerings and read reviews. I stumbled across a product by...
Because we’re avoiding Jeremy’s (@jtwatkin) 5 Customer Service Lumps Of Coal, we might as well offer what the good boys and girls get from Santa,...
Customers want their problems fixed. Customer service representatives want to fix the problems of the customer. How often do you receive customer service from a…
Welcome aboard! The first day on a new job will often be full of these things: Nervousness Boring-ness Anxiety Confusion Paperwork Awkwardness Training But, what if we…
While diving into reviewing customer feedback today, I stumbled across a situation in which a customer experienced a lot of frustration to pay a small...
Wow, I sure do shop at Guitar Center often enough. My most recent post Tune Into Quality Customer Service from last week needs a follow up post....