Lisa Abbott

If Your Net Promoter Score (NPS) is Flatlining, Double-Down with Data

NPS is the wildly popular customer loyalty metric that is used by Fortune 500 companies and startups alike to building customer centricity. It is...

Five Prerequisites for Adopting AI to Improve CX

The latest trend in today’s data-centric world is machine learning and artificial intelligence, and AI is looking like the go-to technology and buzz for...

The CX Tipping Point: Five Reasons to Use Text and Sentiment Analytics

The potential for machine learning to elevate the customer experience has everyone buzzing. But AI-powered text and sentiment analysis of customer comments may not...

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