Larry Irons
Larry Irons
Larry Irons, PhD, is the Principal of Customer Clues. Customer Clues provides consulting services to design manageable product and service experiences across your marketing, learning, and organizational performance initiatives.
Socializing Big Data through BRPs
To start let's consider two distinctions about organizational processes. Following Sig over at Thingamy, two basic types of processes exist: easily repeatable processes (ERPs)...
Design and “Gamification At Work”
The Interaction Design Foundation is publishing Gamification At Work by Jankaki Kumar and Mario Herger for the public tomorrow. I just finished reading the...
Siloed Social Conversations Impede Shared Experience
The Altimeter Group's report from earlier this year, The Evolution of Social Business: Six Stages of Social Business Transformation, offers the above graphic to...
Podular Organization and Edge Businesses
Podular Design — From Dave Gray's Connected Company In "Institutional Innovation and Podular Design" I noted a number of insights from the Aspen Institute's report,...
Paradigm Shifts, TED Talks, and the Rosetta Stone
Rosetta Stone People discussing the pace of change that organizations face in dealing with connected customers, globalization, competition, distributed workforces, innovation, etc. often assert that...
Business Exceptions Are Not Always What They Seem
Common wisdom among thought leaders discussing learning in organizations notes that most of the learning that occurs happens informally, or socially. A previous Skilful...
Collaboration, Empathy, and Language in Global Teams
Panacousticon — Athanasius Kircher (1650) The importance of empathy for design research, organizational collaboration, and language is one of my major focuses. The relationship between...
Institutional Innovation and Podular Design
Podular Design — From Dave Gray's Connected Company In Social is the plural of personal JP Rangaswami contends that institutional innovation is required to achieve...
Revisiting the Great Innovation Debate
Courtesy of Wonderfully Complex's photostream on flickr. An early Skilful Minds post introduced The Great Innovation Debate, focusing on the distinctions between Tom Friedland's conception...
On the Roots of Social Computing
I recently received an invitation from Mads Soegaard, Editor-in-Chief at Interaction-Design.org to offer those who read this blog an early view of a new...
A Learnability and Experience Design Update
One of my earlier posts discussed the learnability of a service as a key challenge for experience design. Today I ran across this early...
Social Flow and the Paradox of Exception Handling in ACM
Compliments of Dave Gray's photostream There is nothing like an exception to the way things are done to highlight the need to increase knowledge sharing,...
Social Flow and Collaboration in Gameful Design
Courtesy of wetwebwork photostream In Social Flow in Gameful Design I made the point that social flow contrasts to Csikszentmihalyi's original concept of individual, or...
Social Flow in Gameful Design
Courtesy of Haxney's Photostream To start I want to acknowledge that the term "gamification" is not the subject of this post even though it is...
Don’t Gamify Wild Bill
Courtesy of eschipul photostream on flickr. There is a lot, actually a whole lot, of buzz over the past year about the gamification of business,...
Social Media Robots, Personas, and Narrative Gaps in Qualitative Research
Back in 2006 Hugh Macleod offered the following point on Gapingvoid: "If people like buying your product, it's because its story helps fill in...
Failing to See Money Hiding in Plain Sight
I’ve discussed ethnography, especially digital ethnography, several times here taking note that, whether we use ethnography in marketing or design research remains irrelevant...
Gossip, Collaboration, and Performance in Distributed Teams
What do you think the typical manager might say if you told them their employees don’t gossip and engage one another enough in social interaction at...
Video Analysis for Experience Design: The Video Card Family Game
From "A Journey Round My Skull's" photostream on Flickr Digital ethnography is an increasingly feasible research technique as smartphones decrease in cost and more people carry them...
What are the Organizational Limits to Analytics in SCRM?
Recent studies, one by Sentiment360 and the other by FreshMinds, concluded that social media monitoring tools aren’t very accurate in automatically measuring sentiment, much...