Linsey Jepma

Developing your own chatbot? Make sure you have a strong team with the right...

Photo: Shutterstock The summer holidays have started! It’s time to look back to see where we stand, so that 2019 will be a good year. In this article I will discuss how you can keep a grip on technology and chatbots by setting up the...

6 trends in online customer service

Photo: Pexels In recent years, social media customer service has become one of the most important service points of organisations in no time. Many organizations in the UK provide high quality customer service on social media and the market is not standing still. More and...

Online customer service is more than just providing assistance

Social media remains the terrain of the client, where s/he is free to post, complain and make requests. ‘online customer service’ has become a well-established concept, but there are still challenges to consider in undertaking it. Listening is the key. Listening to both the...

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