Oisin Ryan

Benchmarking CX Performance in Retail, Franchise & Restaurant Groups

In response to the frequently asked question about the best piece of advice I have ever received, I typically respond with this hard-hitting comment: “Don’t...

5 Ways to Capture Customer Feedback in Physical Locations

All businesses need customer feedback, but unlike the online world, brick and mortar businesses very often won't have a customer’s email address or mobile...

The One Thing to do to Engage with Millennials

I recently attended an event that included a presentation by Ken Hughes who is a self-described “world-renowned consumer and shopper behaviourist”. Ken took us...

Closing the Feedback Loop should be a Goal of Great CEM!

I regularly do customer feedback surveys for competitive analysis purposes (full disclosure: ServiceDock is a CEM platform for multi-location businesses). For the most part,...

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