Founder and CEO of ServiceDock, which is a customer feedback and service platform for multi-unit businesses. ServiceDock is the first platform to facilitate location-specific surveys via messaging apps, which capture 3X more feedback in physical locations than web forms. Our real-time dashboard provides deeper customer insights in a shorter time period and there is no more efficient way to close the feedback loop. We also facilitate store-specific messaging so brick-and-mortar chains can offer the same level of digital customer service as is available online. Reinventing CX in chainstores.