Linda Dickerhoof
Linda Dickerhoof
I am very happy to be working for VIPdesk as the company's Director of Marketing and Public Relations. I live in Arlington, VA and am one of a small few who can claim to be an almost-native of the Washington D.C. metro area–my family moved to the area when I was 5 years old, and I never left. I love living in the Nation's Capital and taking advantage of everything that the city has to offer.
Loyalty programs must go mobile
"Today's mobile devices including tablets are rapidly becoming our generation's most ubiquitous technologies," states Michael Hemsey, President of Kobie Marketing, in a recent Luxury...
My Starbucks Rewards is changing today
Today is the day that loyal Starbucks customers have either been waiting for, or dreading (depending on who you talk to)…today is the day...
Finding surprise and delight, thanks to my dog
Pets are big business. According to the American Pet Products Association, Americans spent $50 million on their pets in 2011. And as...
To communicate, or not to communicate
I more often than not find that I am walking a fine line between a friendly reminder and nagging. If I ask my husband to...
What’s old is new again: The handwritten note
Retro isn't only in fashion on the catwalk, but also in regards to customer service. Earlier this month, wireless carrier Sprint kicked off...
Card benefits really do promote customer loyalty, after all
I was speaking recently with a colleague, a well-respected member of the customer loyalty industry, who mentioned that the primary reason that customers...
Are there demographics of a “typical” Concierge user?
Is there a "typical" Concierge user? VIPdesk's Mark Robeson was asked this question last week during a webinar he presented on the benefits...
An Outsiders View on Customer Loyalty In the Age of Groupon
I love group buying sites. Whether it is Groupon, Living Social, or local fave Specialicious, it doesn't matter. I love a good...
Customer loyalty programs
Yesterday morning at—of all places the gas station—I had an "a-ha!" moment. My realization: Your customer loyalty program—no matter how it can help...
TODAY’S LUXURY PURCHASE: Research, Reviews and Deals
This blog post was originally written by Loyalty 360 and appeared on Loyalty Management Online. It's no surprise that the average consumer is concerned with...
Apple’s Customers Just Won’t Kick The Habit
In full disclosure, I am a big fan of Apple. I have an iPad, a MacBook Pro, several iPods of various sized, and...
Dunkin Donuts is #1!
I found it very timely earlier this week, when I read that the news that Dunkin' Donuts has been recognized for the sixth straight...
The key to customer loyalty
I often pay attention to research being conducted in the customer loyalty space, in order to stay abreast of recent developments, which is how...
Live from School of WOM in Chicago!
WOMMA kicked off their annual Spring event, the School of WOM, on Mon May 9 at the Swissotel in Chicago. This is the...
Banking on Stellar Customer Service
I recently had to pay a visit to the local branch of the bank that holds my mortgage and before I left was told...