Linda Dickerhoof
I am very happy to be working for VIPdesk as the company's Director of Marketing and Public Relations. I live in Arlington, VA and am one of a small few who can claim to be an almost-native of the Washington D.C. metro area–my family moved to the area when I was 5 years old, and I never left. I love living in the Nation's Capital and taking advantage of everything that the city has to offer.
"Today's mobile devices including tablets are rapidly becoming our generation's most ubiquitous technologies," states Michael Hemsey, President of Kobie Marketing, in a recent Luxury...
Today is the day that loyal Starbucks customers have either been waiting for, or dreading (depending on who you talk to)…today is the day...
Pets are big business. According to the American Pet Products Association, Americans spent $50 million on their pets in 2011. And as...
I more often than not find that I am walking a fine line between a friendly reminder and nagging. If I ask my husband to...
Retro isn't only in fashion on the catwalk, but also in regards to customer service. Earlier this month, wireless carrier Sprint kicked off...
I was speaking recently with a colleague, a well-respected member of the customer loyalty industry, who mentioned that the primary reason that customers...
Is there a "typical" Concierge user? VIPdesk's Mark Robeson was asked this question last week during a webinar he presented on the benefits...
I love group buying sites. Whether it is Groupon, Living Social, or local fave Specialicious, it doesn't matter. I love a good...
Yesterday morning at—of all places the gas station—I had an "a-ha!" moment. My realization: Your customer loyalty program—no matter how it can help...
This blog post was originally written by Loyalty 360 and appeared on Loyalty Management Online. It's no surprise that the average consumer is concerned with...
In full disclosure, I am a big fan of Apple. I have an iPad, a MacBook Pro, several iPods of various sized, and...
I found it very timely earlier this week, when I read that the news that Dunkin' Donuts has been recognized for the sixth straight...
I often pay attention to research being conducted in the customer loyalty space, in order to stay abreast of recent developments, which is how...
WOMMA kicked off their annual Spring event, the School of WOM, on Mon May 9 at the Swissotel in Chicago. This is the...
I recently had to pay a visit to the local branch of the bank that holds my mortgage and before I left was told...