Laura Ballam
Laura Ballam leads TeamSupport's marketing and sales development functions. Laura's passion for the customer experience guides her marketing decisions and fits perfectly with TeamSupport's customer-focused culture. Prior to joining the team at TeamSupport, Laura held multiple positions in marketing and sales support, including managing marketing and CRM for a global manufacturing company where she was responsible for developing and implementing the company's traditional and online marketing strategies in North and South America.
The success of business-to-business (B2B) customer support relies primarily on how efficiently agents handle incoming tickets. Your organization could have the best, brightest, and most courteous support...
How many businesses have stopped to consider whether their support styles are actually as customer-centric as they intend? While support teams always have the...
Consistency is a large component of customer satisfaction, especially with regard to customer support for business to business (B2B) organizations. These companies tend to have more...
Because they function as two separate departments, many businesses make the mistake of viewing sales and support as independent operations. They see the customer...
If your business is like most others, it's probably taken steps to become more efficient. Maybe it introduced automated billing software, allowing accounting to...
Efficiency means success for businesses no matter what their industry. Business.com noted some organizations that dominate their respective fields by focusing on efficient processes to...
We've addressed the issue of customer service as a profit center rather than a cost center a few times, but it's such an important...
These days, many customers prefer to tackle their own issues before contacting your customer support team. They do this through the use of self-service...
Businesses are used to answering customer support questions directly over the phone. Yet, as the products and services offered by business-to-business (B2B) organizations turn...
Customer support software is one of the best tools agents have to solve the issues customers have with their products or services. The solution ensures...
Occasionally, customer support teams experience a sudden upsurge in incoming tickets. Whether they are anticipated or happen unexpectedly, a large number of incoming tickets...
Do you know what your customers truly look for in terms of customer support? What draws them away from a competitor and to your...
When it comes to business-to-business customer support, the best experiences come from a team that is entirely on board and works together. That's why...
Key Performance Indicators (KPIs) are variables used to measure a business' success. They vary according to industry and department, meaning business-to-business KPIs are different...
Key Performance Indicators (KPIs) are variables used to measure a business' success. They vary according to industry and department, meaning business-to-business KPIs are different...
Excellent customer service can't exist within a vacuum. If a company's help desk software is separate from other business solutions, employees can't achieve maximum...
Customer support is often seen as a cost center, rather than the revenue machine it can and should be. Recurring issues and inefficient processes...
Businesses today operate in a multichannel world, which means their operational strategies must mirror this trend. Whether companies are consumer-facing or provide services to...
Companies operating in the business-to-business space must achieve excellence in a number of areas to ensure their customer support is exemplary. From effective tools...
Companies operating in the business-to-business (B2B) space must constantly find ways to be better partners to their clients. Rather than operating on a ticket-by-ticket...