Laura Sikorski

WEBCAST Sikorski’s Think Abouts – Employee Engagement, Retention and Morale

https://youtu.be/i7X0kQj32QM Laura Sikorski and Jeanine Bondi Banks, Executive Vice President of Lloyd Staffing, discuss the importance of employee engagement, corporate culture and why hiring smarter...

WEBCAST Sikorski’s Think Abouts– Integrating Chatbots and Text into your Call Center

https://www.youtube.com/watch?v=JHr1x79ITFM Laura Sikorski and Tom Laird, CEO of Expivia Interaction Marketing Group, discussed why Chatbots, Text and Artificial Intelligence should be a consideration for your...

Webcast – Sikorski’s Think Abouts – The Power of Office Design

https://www.youtube.com/watch?v=E3Z0D-odo04 Laura Sikorski and Joe Ogno, Managing Director at Quadra Office Interiors, discussed why office design and furniture are so important for staff engagement, collaboration...

“How Technology Helps Provide Extraordinary Customer Experiences” on Sikorski’s Think Abouts with Guest Mike...

https://www.youtube.com/watch?v=-z0fc_qgvZA&t=13s SIKORSKI THINK ABOUTS is back on the internet and so excited to resume sharing information on call/contact operations and technology that will help you...

WebTV Show “What Exactly is the Internet of Things (IoT)” On Sikorski’s Think Abouts...

Laura interviewed Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics, to find out how IoT is influencing our daily lives and why it...

WebTV Show “Do Customers Really Want Personalized Service” on SIKORSKI’S THINK ABOUTS with Guest...

https://www.youtube.com/watch?v=B74jrE8gm6M Laura interviewed John Goodman, Vice Chairman of Customer Care Management and Consulting, to find out if everyone really wanted personalized service on every contact....

WebTV Show “How to Make Your IVR Customer Friendly” on SIKORSKI’S THINK ABOUTS with...

https://www.youtube.com/watch?v=vwOGivt0ays Laura interviewed Moshe Leeds, Sales Operations Manager of B&H Photo on how they designed their IVR to accommodate 500,000 electronic (photo, video, digital, camera,...

WebTV Show “Analytics – What’s the Bid Deal” on SIKORSKI’S THINK ABOUTS with Guest...

https://www.youtube.com/watch?v=IbwWtjht6XE Laura interviewed Don Greco, Executive Director Customer Interaction Practice – North America at Unify, about “Big Data” and why the use of analytics helps...

WebTV Show “Keeping Absenteeism to a Minimum” on SIKORSKI’S THINK ABOUTS

Laura discussed ways to control absenteeism using office environment and ergonomic, hiring practices, training programs and performance criteria, motivational techniques and compensation and benefits. Her...

WebTV Show “Benefits and Pitfalls of Benchmarking/Best Practices” on SIKORSKI’S THINK ABOUTS with Guest...

Laura interviewed Scott Sachs, President of SJS Solutions. They began their discussion with answering – Is it a good idea to follow what...

WebTV Show “Creating Behavior Change in the Call Center” on SIKORSKI’S THINK ABOUTS” with...

https://www.youtube.com/watch?v=UR9o133dC6g Laura interviewed Liz Kislik, President of Liz Kislik Associates and discussed why change only succeeds 25% of the time and how to overcome this...

WebTV Show “Outbound Call Campaigns – How to’s for Happy Customers” on SIKORSKI’S THINK...

Laura interviewed Donald Greco, Executive Director, Customer Interaction Practice – North America at Unify, about outbound call campaign types and how to stay within...

WebTV Show “Workplace – Staff Wellbeing Is the New Focus” on SIKORSKI’S THINK...

Laura interviewed Joe Ogno, Sales Engineer Inside Source, about the philosophies behind workspace design – we are no longer just transforming space and workstations....

WebTV Show “Surveys – Less Customer Irritation = More Value” on SIKORSKI’S THINK ABOUTS...

Laura interviewed John Goodman, Vice Chairman of Customer Care Measurement and Consulting, about the impact and influence surveys have on corporate strategy, customer satisfaction...

WebTV Show “Evolution or Revolution in Your Contact Center” on SIKORSKI’S THINK ABOUTS” with...

Laura interviewed Francia Smith, President CEYE3, about the digital customer and the evolving contact center and why your center should be considered the Interactive...

WebTV Show “Importance of Soft Skills Training” on SIKORSKI’S THINK ABOUTS with Guests Randi...

Laura Sikorski interviewed Randi Busse, President of Workforce Development Group, and Michael Brunken, Vice President of Operations at NetTel USA on why training has...

WebTV Show “8 Steps to Guarantee Repeat Business” on SIKORSKI’S THINK ABOUTS with Guest...

Laura interviewed Richard Shapiro, Founder and President of The Center for Client Retention, about his new book “The Endangered Customer - 8 Steps to...

WebTV Show “What Does a Training Program Involve” on SIKORSKI’S THINK ABOUTS

Laura shared the importance of a training program regardless of the size of your company. She reviewed the components that should be included...

WebTV Show “How To Transform Your Customer Feedback” on SIKORSKI’S THINK ABOUTS” with Guests...

Our guests, Reg Price and Jeannie Stewart, Co-Founders of MirrorWave, shared their expertise on why gathering information from your customers should not just be...

WebTV Show “Secrets of Keeping Your Customers” on SIKORSKI’S THINK ABOUTS with guest Suzanne...

My guest Suzanne Saramak, an Allstate Insurance Agent, shared her expertise on why she and her team have been successful in retaining their customers...

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