Larry Alton

3 Tips for Take Your Business Global Without Sacrificing Customer Satisfaction

For many businesses, making the decision to scale your business on the global level can seem daunting. If you’ve never made this journey before,...

6 Important Factors to Consider When Shopping for CRM Software

Customers are the lifeblood of any business and you can’t afford to let your client relationships fall by the wayside. Thankfully, there are a...

How to Master Ecommerce Customer Service

Regardless of the industry, customer service is an incredibly important component of success. Without customers you can’t sustain a business, no matter how grand...

How to Create a Custom Ecommerce Experience for Each Visitor

When a customer enters a brick-and-mortar store, it’s only polite to offer a greeting and ask if you can provide any assistance – and...

What to Look for When Hiring a Customer Service Representative

What would you consider the key component of your business to be? The products or services themselves? Or maybe the power of your brand? If...

The What, Why and How Behind Customer Education

A business is often its own worst enemy. This is especially true when a startup launches a new product that’s completely foreign to the...

Design for Customers: How Your Website Can Attract People Via Aesthetics

The best people in digital marketing know how good search engine optimization (SEO) drives traffic to a website. Increasingly, solid SEO has given ground...

Building Customer Relations: How Construction Firms Do It

You know that old phrase, “The customer is always right”? It’s a statement that acknowledges customers are fundamental to any business. Understanding the significance of...

6 Tools You Need to Provide Premium Customer Service

There are a few tools, strategies and tips necessary to offer the kind of customer service that creates a customer for life. The ultimate...

6 Selling Tips When Your Customer is a Kid

It’s pretty easy to market to kids when it’s something like a toy or candy. After all, reach your target audience and they’ll go...

4 Reasons to Embrace Mobile Readiness in 2015

In 2014, mobile readiness arrived in full force and is complementary to responsive design (which businesses should be touting anyway). Depending whom you ask,...

A Professional Service Provider’s Guide to Customer Service

Whether you’re a doctor or lawyer, customer service works a little differently for a professional service provider. You have to be careful about what...

The 6 Customer Service Mistakes Your Company Can’t Afford to Make

If the customers determine the success of a business, then how you treat your customers dictates the fortunes of your firm. Sadly, certain major...

The 7 Keys to Great Customer Service

When you think about the most important facets of your business, you might be focusing on the wrong issues. While your products and services...

Apple Pay Works for Most, Has Hangups for Some

Apple Pay, the new payment system that’s supposed to be the most revolutionary financial advance since online shopping, is finally in play. While the...

Connecting Lawyers with Clients: 3 Aspects of Online Legal Marketing

Legal marketing wasn’t around 20 years ago. Attorneys were responsible for building their own books of business, but most of this was done organically...

How Cloud-Based CRM is Changing the Business Landscape

The business world is constantly changing and advancing. While there might not be anything wrong with the older ways of doing things, new technologies...

High-Tech Entertainment Necessary for Attracting and Keeping Clients

There was a time when you could take your clients out to an occasional dinner and nothing more was expected of you. In many...

The Foundation for Customer Acquisition

Quick! What’s the key to running a successful business? Most people hesitate before answering this question correctly. After all, is there really one single key...

How Personalization as a Service is Changing E-Commerce

It’s well known that Amazon has worn the crown of the e-commerce kingdom for a long time, but have you ever wondered what “secret...

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