Larry Alton
Larry Alton
N/A
Larry Alton is an independent business consultant specializing in social media trends, business, and entrepreneurship. Follow him on Twitter and LinkedIn.
Best Practices For Online And Ecommerce Customer Service
Even the most knowledgeable business professionals understand that knowledge is nothing without the ability to politely serve the people who keep the business up...
How Human Should Customer Service Be?
Personalized customer service is the foundation of business success, but does personal service need to include an actual person? This is the question many...
The 4 Necessary Factors for an Unforgettable Customer Experience
One of the most underrated factors for success in customer service is memory. Your customers need to not only enjoy their experience, but remember...
Are You Accidentally Hiding From Your Customers?
It’s no secret that every interaction presents an opportunity to provide outstanding customer service. These opportunities can happen during the sales process, the online...
Want Better Customer Service? Monitor Consumer Behavior
There’s no denying that the number one aspect of creating and maintaining a thriving business is creating loyalty. When your customers are loyal,...
Here’s How You Can Prioritize Customer Satisfaction
Customer satisfaction must always be a priority if you’re hoping to build a brand and grow over time. And while there are plenty of...
How Do You Handle Lying Customers?
If you actually follow the mantra that says the customer is always right, then you might as well look up, because gullible is written...
Why User Product Demonstrations Are So Important for New Customers
Even if your product seems intuitive to use, it’s helpful to have some kind of demonstration or tutorial to explain what it is and...
Show Your Clients They Can Count on You With These 3 Tips
Across every industry, customers and clients expect a personalized experience that meets or exceeds the status quo. People want more than just good products...
4 Tips for Better Responsiveness in Your Customer Service
It’s not always easy to quantify what makes up “good” customer service. The entire idea of providing “good” customer service is subjective. However, with...
Customers Want and Deserve Better Call Center Functionality
As a whole, customers are frustrated with call centers. They spend too much time waiting on hold, end up speaking to someone who’s outsourced...
How Customers Influence Your Supply Chain
There are many elements that go into an efficient supply chain, including customer interactions, but many companies don’t put enough emphasis on this fact....
6 Customer Service Skills for Landlords
In any business, customer service is going to be a huge part of your success. The people who pay for products and services will...
6 Customer-Winning Content Marketing Strategies
The ultimate goal of marketing is to gain more customers. You have to hone every facet of your marketing efforts. Start with your content marketing,...
6 Brilliant Ways to Get More Customers Through Instagram
Though Instagram is one of many social platforms available for e-commerce use, it’s arguably one of the best. The site is definitely the fastest...
Do You Have the Customer Skills Necessary to Build a Great Consulting Business?
Consulting is one of the most approachable business models out there, especially for seasoned professionals who have spent most of their careers immersed in...
The Faces Of Customer Education: 3 Proven Strategies
Customer education is a powerful tool. It can increase clients’ engagement with your company and its products, build relationships, and provide an added value...
10 Customer Service Skills Every Event Coordinator Needs
Customer service skills are just as vital for event coordination as they are in any other business. This may be obvious to some, but...
Learn To Speak “Customer”: 4 Ways Business Language Matters
How do you speak when you communicate with your customers? Do you use industry jargon, or do you adapt your language to what your...
7 Stress Management Tips for Customer Service Pros
Customer service representatives and managers may have some the most stressful jobs in the business industry. It’s not easy talking to the public day...