Larry Alton
Larry Alton
N/A
Larry Alton is an independent business consultant specializing in social media trends, business, and entrepreneurship. Follow him on Twitter and LinkedIn.
How to Keep Your Customer Service Agents Happy (and Why You Should)
When managers try to improve their customer service department, they often focus on improving things like scripts, contact options, and employee knowledge....
5 Tips for Engaging Target Customers in Your Content
There’s a lot of time and energy that goes into developing a strong business and knowing your audience. But after you’ve defined who your...
3 Tips To Turn High Maintenance Customers Into Your Biggest Asset
We’ve all experienced customers who need more than we’re able to give; customers with unreasonable requests or an excessive amount of questions....
Are Your Employees Invested in Customer Outcomes? Here’s How to Tell
In some respects, customer service is cut and dry. If a customer has a question, you answer it. If a customer has a...
2 Tips To Market To Kids When Your Products Will Enrich Their Lives
We know Millennials spend more money on ecommerce each year than other generations, but they’re not the youngest age group that influences household...
Real Estate Customers Aren’t Buying A House – They’re Buying A Dream
As a real estate agent, you know your clients are preparing to make the largest financial transaction they’ve ever made, and it will...
The 6 Most Common Customer Complaints Faced by Medical Services
Organizations within the healthcare space, such as doctor’s offices and hospitals, almost always have a singular focus guiding their practice: treating as...
Using Quality Assurance to Improve Your Customer Service
Quality is one of the most important aspects of the experience for your customers. They seek quality in products, interactions, transactions, your website, and...
5 Industries That Neglect Customer Service—But Shouldn’t
Customer service is a central feature of certain industries; without it, no business would be able to succeed. For example, imagine a restaurant that...
Should You Offer Product Protection Insurance to Your Customers?
Many companies choose to offer product protection to their customers, either as an automatic addition of value, or as an available “extra” for a...
6 Powerful Tips for Better Sales Calls
When studying the most successful sales, marketing, and customer service professionals, one thing clearly sets them apart from the pack: They understand how to...
Are Your Company Policies Destroying Customer Service?
As a business owner, it’s important to have policies in place to create and maintain order. It seems like having strict policies would always...
8 Tips for Improving Tech Phone Support
Customers place quality phone support as a high priority when choosing a service. When using software or another digital service you don’t fully understand,...
4 Lessons in Customer Service From the Real Estate Industry
Interact with a few successful real estate agents and you’ll discover one consistent thread between them: they’re all skilled at customer service. As someone...
How to Really Sell Your USP to Customers
Few things are more challenging than standing out in a crowded industry. Differentiation is an issue every growing brand faces, but the most successful...
3 Ways Showing Your Humanity To Your Prospects Creates Trust
You probably know all the traditional ways to make your company shine and create a wonderful impression for your prospects. You can craft a...
4 Ways To Gain Loyalty With Your Appointment Based Business
Customer loyalty isn’t hard to create, but it can be hard to maintain. Even when the simplest of expectations aren’t met, people can jump...
Do Your Customers Find Your Content Actionable?
Does your current content strategy consist of throwing random words onto the screen and clicking the publish button? Or do you actively seek out...
5 Suggestions for Higher Ratings in Your Healthcare Clinic
Though some people don’t think of it this way, your healthcare facility is a business too. You have administrative needs, including the need for...
4 Ways to Better Manage Your Data for a Better Customer Experience
We all know by now that data collections can be utilized to improve the customer experience. In fact, about 84 percent of brands will...