Larry Alton

Real Estate Customers Aren’t Buying A House – They’re Buying A Dream

As a real estate agent, you know your clients are preparing to make the largest financial transaction they’ve ever made, and it will...

The 6 Most Common Customer Complaints Faced by Medical Services

Organizations within the healthcare space, such as doctor’s offices and hospitals, almost always have a singular focus guiding their practice: treating as...

Using Quality Assurance to Improve Your Customer Service

Quality is one of the most important aspects of the experience for your customers. They seek quality in products, interactions, transactions, your website, and...

5 Industries That Neglect Customer Service—But Shouldn’t

Customer service is a central feature of certain industries; without it, no business would be able to succeed. For example, imagine a restaurant that...

Should You Offer Product Protection Insurance to Your Customers?

Many companies choose to offer product protection to their customers, either as an automatic addition of value, or as an available “extra” for a...

6 Powerful Tips for Better Sales Calls

When studying the most successful sales, marketing, and customer service professionals, one thing clearly sets them apart from the pack: They understand how to...

Are Your Company Policies Destroying Customer Service?

As a business owner, it’s important to have policies in place to create and maintain order. It seems like having strict policies would always...

8 Tips for Improving Tech Phone Support

Customers place quality phone support as a high priority when choosing a service. When using software or another digital service you don’t fully understand,...

4 Lessons in Customer Service From the Real Estate Industry

Interact with a few successful real estate agents and you’ll discover one consistent thread between them: they’re all skilled at customer service. As someone...

How to Really Sell Your USP to Customers

Few things are more challenging than standing out in a crowded industry. Differentiation is an issue every growing brand faces, but the most successful...

3 Ways Showing Your Humanity To Your Prospects Creates Trust

You probably know all the traditional ways to make your company shine and create a wonderful impression for your prospects. You can craft a...

4 Ways To Gain Loyalty With Your Appointment Based Business

Customer loyalty isn’t hard to create, but it can be hard to maintain. Even when the simplest of expectations aren’t met, people can jump...

Do Your Customers Find Your Content Actionable?

Does your current content strategy consist of throwing random words onto the screen and clicking the publish button? Or do you actively seek out...

5 Suggestions for Higher Ratings in Your Healthcare Clinic

Though some people don’t think of it this way, your healthcare facility is a business too. You have administrative needs, including the need for...

4 Ways to Better Manage Your Data for a Better Customer Experience

We all know by now that data collections can be utilized to improve the customer experience. In fact, about 84 percent of brands will...

Best Practices For Online And Ecommerce Customer Service

Even the most knowledgeable business professionals understand that knowledge is nothing without the ability to politely serve the people who keep the business up...

How Human Should Customer Service Be?

Personalized customer service is the foundation of business success, but does personal service need to include an actual person? This is the question many...

The 4 Necessary Factors for an Unforgettable Customer Experience

One of the most underrated factors for success in customer service is memory. Your customers need to not only enjoy their experience, but remember...

Are You Accidentally Hiding From Your Customers?

It’s no secret that every interaction presents an opportunity to provide outstanding customer service. These opportunities can happen during the sales process, the online...

Want Better Customer Service? Monitor Consumer Behavior

There’s no denying that the number one aspect of creating and maintaining a thriving business is creating loyalty. When your customers are loyal,...

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