Kushal Dev

How to map your Customer Journey to DELIGHT them like never before

This story is a version of a post published here. Research says that it costs 5 times as much to attract a new customer, than...

8 Common Misconceptions About Customer Feedback

This story is a version of a post published here. A pioneer in world business and CEO of HSN, Mindy Grossman once said “I...

How to Handle Negative Feedback? Here is a Simple 5 step Approach

This story is a version of a post published here. Even the most loutish negative feedback from a customer should be utilised as an opportunity...

6 Incredibly Effective Ideas to Improve Customer Retention

This story is a version of a post published here. You can have everything in life you want if you will just help enough other...

10 Ways To Improve Customer Loyalty

This story is a version of a post published here. Customer loyalty is a widely misinterpreted term. While it is commonly believed that customer satisfaction...

10 Tips for Effective Communication with Customers

This story is a version of a post published here. The effectiveness of communication is not defined by the communication, but by the response. ~ Milton...

How to IMPROVE Customer Experience without Increasing Costs?

This story is a version of a post published here. Customer Experience is the new advertising department. ~ Max Kalehoff. In the highly competitive world that we...

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