Karl Sharicz

The Power of Positivity

My good colleague and HorizonCX business partner Joe Camirand wrote a recent blog around The Power of a Smile. Consider this a companion blog that looks as the broader concept of being positive, to which a smile certainly belongs and serves as a great ...

Lessons and Takeaways From Being a Customer Experience Professional

As a committed Customer Experience (CX) professional, I often wonder about how people enter into this professional discipline and then what motivates them to...

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