Kim Campbell
Kim Campbell joined Blue Ocean in 2002 and she has had senior project management responsibilities for many of Blue Ocean's top clients. In her role as Vice President, Operations, Kim is responsible for overall project management structure and the delivery of Blue Ocean's value proposition with a focus on shared resources and financial metrics.
The road to choosing an outsourced contact center provider is usually a long one. It’s a strategic decision to protect your brand and put...
About five years ago, we entered a discussion with a prospective client. They had been outsourcing their customer service to a call center with...
One of the fundamental questions that gets asked in the call center services procurement process is: will we have a dedicated team of agents...
It may seem outrageous to those in the customer service business, but the answer is most definitely “no.” Nowhere in the call center industry...
A GPS unit that provides a general sense of direction based on landmarks (“turn left at the train station, head South after the statue...
In our world, it’s a little bit soul crushing to know that one third of people in the US would choose to clean a...
Outsourcing. It’s basically the corporate equivalent of walking down the aisle. You’re making a decision to trust someone else completely and you’re inviting them...
Having an amazing outbound sales rep working can be a game changer. As he or she turns warm leads into opportunities, your sales team...
Don’t we all wish that customers came with a lifetime guarantee? They’d make their first purchase and be irrevocably smitten for life? In that...
Thanks to emerging customer support channels like social media and live chat, as well as evolving technologies like speech recognition, there are more ways...
You’ve conducted your “experience audit” and walked miles in your customers’ metaphorical shoes. You’ve labored over reworking processes and playing diplomat to keep the management...
Everyone believes that improving customer experience (CX) is good for business. And brands like Apple, Nordstroms, Starbucks, and Trader Joe’s attribute their phenomenal success...
We have all been there. We call the toll-free number and are greeted by the Interactive Voice Response (IVR) system: “Welcome to XYZ Corporation. Para...
“My goal is that our reporting is concise, honest, accurate, and actionable.”- Reporting Coordinator, Blue Ocean Contact Centers Many company leaders share that same goal....
If you're a growing company, it's likely that at some point you will consider the strategic decision to partner with a customer service outsourcer....
When organizations look at social media as a communication channel with outbound elements (engagement related to brand building, marketing, and PR) and inbound elements...