Kim Campbell

Three Unexpected Truths About Launching a Customer Service Outsourcing Program

If you're a growing company, it's likely that at some point you will consider the strategic decision to partner with a customer service outsourcer....

5 Reasons You Can (and Should) Trust Social Media Customer Care to Your Contact...

When organizations look at social media as a communication channel with outbound elements (engagement related to brand building, marketing, and PR) and inbound elements...

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