Kiki Hager
Kiki Hager
Kiki Hager has nearly 15 years of experience in the data and analysis field. As director on the insights team at OpinionLab, Kiki combines this extensive research background with qualitative VoC expertise to improve customer experience at best-in-class brands.
Location, location, location: The key to real estate – and VoC – value
The CX LabNotes blog has long been a proponent of the power of customer-initiated engagement – that is providing your customers with the opportunity...