Kevin Turner

Transform the Contact Center From a Boiler Room to a Shark Tank for Your...

When your sales prospects come through the contact center, you have to be aggressive. After all, for the professional, sales is a sport. There is a clock that limits the number of leads you can handle and presentations you can make in a day....

Does the Ultimate Question Work for Loyalty? My Experience Says Yes

Fred Reichheld argues in his book, The Ultimate Question, that companies profit when they delight their customers so much that they are both willing to return and to recommend the companies. I believe that this philosophy has been true since the beginning of...

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