Keri Lindenmuth

Improve Your Customer Experience: Understanding Emotions in the Workplace

As men and women in business, you’ve probably been told to separate your emotions from the job that you do. However, no matter how...

Improve Your Customer Experience: Start Chatting

When you log onto a website, do you ever notice the flashing chatbot in the bottom corner of your screen, a box that greets...

Improve Your Customer Experience: Expect the Unexpected

What sets apart satisfactory customer service and flawless customer service? When a client walks into your office or when a customer enters your store,...

Improve Your Customer Experience: 3 Benefits of Data Management

In order to improve your customer experience, you need to know what your customers want. But sometimes customers themselves aren’t even sure of their...

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