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Kate Zimmerman

Kate Zimmerman
Kate is the Sr. Product Portfolio Manager for Higher Logic. She gets to dream big every day, helping Higher Logic continue to build and develop a leading customer engagement platform.

How Communities Add Value to the Customer Experience

Customer experience is no longer a “nice to have, when we have time” activity. It needs to be the driving initiative for how your...

These Three Approaches Will Help Differentiate Your Customer Experience

Despite investments of $56 billion last year, customer experience index scores remained stagnant for the second year in a row, according to Forrester Research...

Going the Extra Mile: Understanding Your Less Traditional Customers

I just got back from a dream vacation in Italy with my family. From Rome to Tuscany to Cinque Terre to Florence and finally...

How to Provide Great Customer Service to Millennials

Millennials are frequently branded as entitled and privileged. They expect good things to happen to them without putting in the work. Part of this...

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