Kate Zimmerman
Kate is the Sr. Product Portfolio Manager for Higher Logic. She gets to dream big every day, helping Higher Logic continue to build and develop a leading customer engagement platform.
Customer experience is no longer a “nice to have, when we have time” activity. It needs to be the driving initiative for how your...
Despite investments of $56 billion last year, customer experience index scores remained stagnant for the second year in a row, according to Forrester Research...
I just got back from a dream vacation in Italy with my family. From Rome to Tuscany to Cinque Terre to Florence and finally...
Millennials are frequently branded as entitled and privileged. They expect good things to happen to them without putting in the work. Part of this...