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Karl Sharicz

Karl Sharicz, CCXP, EdM
Karl is a certified customer experience professional (CCXP) with thirty plus years of skills and experiences in B2B and B2C.He has served a broad range of organizational roles—marketing, sales, training, and training, and business development maintaining a decided customer-centric focus along the way.Karl is immersed in the CX discipline, driving business outcomes through customer experience excellence systems that help drive organizational return on investment.

The Power of Positivity in Driving CX

My good colleague and HorizonCX business partner Joe Camirand wrote a recent blog around The Power of a Smile. Consider this a companion blog...

Lessons and Takeaways From Being a Customer Experience Professional

As a committed Customer Experience (CX) professional, I often wonder about how people enter into this professional discipline and then what motivates them to...

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