Karine Del Moro

Customer Experience: Earning the Right to Exist in 2017

Customer loyalty is widely recognized as an indicator of repeat business and increased spend. What might surprise some, however, is that customer experience (CX)...

Creating a Voice of the Customer Culture with Staying Power: 3 Tips for Pushing...

Successful Voice of the Customer programs collect insights that drive decision-making, promote customer-centricity, and generate return on investment. Organizations have now widely adopted such...

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