Juned Ahsan

Few important qualities of highly effective bots

Bots are gaining popularity because they are effective in providing good customer experience. As bots never sleep you always have the door open for...

Omni-channel ? Multi-channel ? Unified experience ? Just keywords or do they really mean...

Let's dig into the world of confused customer experience where everyone defines it(including me) using the buzzwords such as Omni-channel, multi-channel, unified, etc. What is...

New Posts