Julien Rio

5 Mistakes to Avoid for a Modern Digital Customer Service Strategy

Image credits: Shutterstock Today’s customers want to interact with brands using the same tools they enjoy for personal communication. As customers rely less on voice communication and more on messaging, social applications, and other mobile apps, brands have quickly realized they need to adopt these...

10 Tips for using Messaging Apps in Customer Care

Messaging apps can be hugely advantageous for digital customer engagement strategies, offering a multitude of benefits such as increased privacy, an alternative to live chat, new message notifications, “message read” statuses, image messaging and providing geolocation data. In a recent survey, 67% of...

Six Trends Shaking Up Customer Care in 2019

Source: Shutterstock As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, we report on six major trends that are set to...

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