Julien Rio

10 Tips for using Messaging Apps in Customer Care

Messaging apps can be hugely advantageous for digital customer engagement strategies, offering a multitude of benefits such as increased privacy, an alternative to live...

Six Trends Shaking Up Customer Care in 2019

Source: Shutterstock As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected...

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